The work is started after 2 days intensive training. It entails giving the first contact interview for couples who have requested Counselling. The volunteer will have to be welcoming, accepting and supportive, whilst assessing the couple`s need of counselling and the appropriate use of our organisation or referral to another agency. The skill also requires competent information gathering skills as well as good communication skills written and oral. COSCA Counselling skills or equivalent certificate is required.